Reasons Why a Customer May Request a Return or Subscription Cancellation
AWKN Global has every incentive to keep customers happy by providing quality products and service. To promote customer satisfaction, AWKN Global reserves the right to reverse a sale for the following reasons (list non-exhaustive):
* If the customer provides a valid reason for requesting a return within the time frame permitted in the applicable Return Policy;
* If the seller of the product requests a return on the customer's behalf within 365 days of purchase;
* If the customer provides a valid report that the charge was fraudulent or unauthorized;
* In order to comply with credit card industry rules, ACH industry rules, Stripe terms of service, PayPal terms of service, U.S. law, and requests from verified US judiciary or law enforcement agents; or
* For any other reason AWKN Global deems appropriate.
Return Policy
AWKN Global will, at its discretion, allow for the return or replacement of any product within 30 days from the date of purchase. For recurring billing products, returns for more than one payment may be provided if requested within the standard 30 day return period.
Subscription Cancellation Policy
A customer may cancel a product with a recurring billing subscription at any time. A cancellation means that no future payments are charged to the customer's payment account. The cancellation of a recurring billing product does not generate a return - it will only stop any future payments from occurring.
The Refund Process
When a customer contacts AWKN Global by email or online to request a return, our service and support staff attempt to provide the customer with sufficient instruction, customer service, and/or support. However, in some cases a customer may find a product unsatisfactory for reasons that are beyond the control of AWKN Global. In these cases, a return or cancellation may be processed.
If a return is approved by AWKN Global, the money for the requested transaction is returned back to the customer, in part or whole. If the return request is for a recurring billing product, then the AWKN Global Policy allows for the most recent payment to be returned.
Multiple payment returns can be provided as long as they are within the applicable Return Policy.
A return on a recurring billing product will also result in the cancellation of that subscription.
Returns will only be credited back to the account used to make the original purchase. If the original account has been closed, the customer must update their payment information in their AWKN Global customer account (www.awknglobal.com/member).
Due to the digital format of many AWKN Global products, when a product is returned the customer retains the product and, in many cases, the customer has already received the benefit from the product prior to the return request. In such cases, AWKN Global reserves the right to issue a return for less than the full purchase price.
Returns and Commission
Generally, when a customer requests a return, the full return is provided. Distributions from that sale that are revenue share based are debited back out of the corresponding seller and affiliate accounts. In the case of cost per action (CPA), only the seller will be debited the distribution from that sale. The affiliate is usually not debited.
Policy Abuse
Customers requesting serial or repeated returns may be blocked from making further purchases using our AWKN Global services. Customers that violate the terms of use of a product may have their right of return revoked for such product. AWKN Global reserves the right to determine cases of policy abuse without the consent of the seller.
AWKN Global's Return and Subscription Cancellation Policy FAQ
Q: What is AWKN Global's cancellation policy for recurring billing products?
A: The customer may cancel a recurring billing subscription at any time.
Q: What is the difference between a return and a cancellation?
A: If a customer requests a return, the money for the requested transaction is returned back to the customer. If the return is for a recurring billing product, then the Policy allows for the most recent payment to be returned. Returns for multiple rebills can be provided as long as they are within the stated 30-day return period. A return on a recurring billing product will also result in a cancellation.
If customers request a cancellation for their recurring billing product, then no future rebills will be charged to their account. However, a cancellation will not generate a return unless the return is also requested. A cancellation will only stop any future rebills.
Q: How does AWKN Global handle customer inquiries?
A: When a customer reaches us by our website or email, our first response is to offer support for the product or service. However, in some cases a product may be unsatisfactory to the customer for reasons completely beyond our control, in which case a cancellation or a return may be processed.
Q: What is the policy for returns requested within the 30 day return period?
A: Customers requesting a return within 30 days of purchase may be approved by our customer service team if the customer provides evidence that their case merits a return.
Q: What is the policy for returns requested after 30 days of purchase?
A: Customers requesting a return after 30 days will be directed to AWKN Global Support. Support may request a return on behalf of customers, of any purchase up to 365 days after the date of the AWKN Global customer's purchase.